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Trial activation benchmarks

You: What share of B2B trials invite a teammate in the first week, and how should we measure it for our workspaces?

KestrelSearched 12 sources

Across B2B collaboration tools, 30 to 40% of trial workspaces invite a teammate in their first week, and those trials convert to paid at about three times the rate of solo ones . Meridian sits at the low end: 31% of September trials sent an invite within seven days .

Timing explains most of the gap. Teams invite people once they have something worth showing, not at signup . Three changes tend to move the rate:

  • Ask after the first win. Prompt for invites when someone shares their first document, not on the welcome screen .
  • Invite to something specific. Links that open a shared document are accepted far more often than workspace invites .
  • Count sent invites, not accepted ones. Your dashboard counts acceptances, which lag by days and hide intent .

To track it weekly, this query returns the share of trial workspaces that sent an invite within seven days of signup:

sql
select
  date_trunc('week', w.created_at) as signup_week,
  count(*) as trials,
  avg((exists (
    select 1 from workspace_invites i
    where i.workspace_id = w.id
      and i.sent_at < w.created_at + interval '7 days'
  ))::int) as invite_rate
from workspaces w
where w.plan = 'trial'
group by 1
order by 1 desc;

Add i.accepted_at is not null to the subquery for the stricter version your Q3 review used .

You: How do Northwind and Halden ask for invites during onboarding? Compare their flows step by step.

KestrelDeep research

Reading 9 of 14 sources

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